Unisity, LLC is a Service-Disabled Veteran Owned Small Business providing expert services in the Information Technology fields. We pride ourselves on delivering what is promised, as some would say we "just do". We are highly-qualified, self-driven professionals who work towards a common goal as a team, leading when appropriate and following when needed.

Description:
Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity, and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Due to federal contract requirements, United States Citizenship and position appropriate security clearance is required. (e.g. Active TS/SCI security clearance with customer appropriate polygraph).

Primary Responsibilities:

Provide support for implementation, troubleshooting and maintenance of IT systems
Provide Tier 1 (Help Desk) problem identification, diagnosis, and resolution of problems
Manage the daily activities of configuration and operation of IT systems
Assists users in accessing and using IT systems
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide support for the escalation and communication of status to agency management and internal customers
Optimize system operations and resource utilization, and perform system capacity analysis and planning
Provide in-depth experience in trouble-shooting IT systems
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Provide support for the dispatch system and hardware problems and remains involved in the resolution process
Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance

Required Qualifications:

Ten (10) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.

Preferred Qualifications:
Experience required to support the implementation, troubleshooting and maintenance of IT systems. Provide Tier 3 problem identification, diagnosis and resolution of problems. Experience with Container Technology: Administering large software deployments on LINUX/UNIX systems, administering clustered storage solutions (e.g. storage appliances, Ceph), Kubernetes orchestrated containers, system configuration management software (e.g. Puppet, Ansible) and change control.

Salary Range: $195,000 - $205,000 (Annually)
Annual Compensation Figures listed for this position serve as a general guideline and are not a guarantee of compensation. Compensation will vary dependent upon factors including but not limited to: Government contract rates; education; relevant prior work experience, knowledge, skills, and competencies; certifications, and geographic location.

Benefits Package:
Unisity, LLC believes in generously supporting employees as they prepare for retirement. The company automatically contributes an additional 12% of each employee's gross compensation to the company 401k plan, with no requirement for employee matching. All contributions are fully vested from day one, ensuring immediate ownership of retirement funds.

Full-time employees have the option to participate in a variety of voluntary benefit plans including:

A Choice of Medical Plan Options, some with Health Savings Account (HSA)
Vision and Dental
- Unisity, LLC provides an additional 12% of employee's gross compensation to be used for benefits, any remaining funds are then forwarded to the employee as taxable income
Life and AD&D Benefits (Company Paid)
Short and Long-Term Disability (Company Paid)

Unisity, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Affirmative Action Statement:
Unisity, LLC is committed to the principles of affirmative action in all hiring and employment for minorities, women, individuals with disabilities, and protected veterans.

Accommodations:
Unisity, LLC is committed to providing an inclusive and accessible hiring process. If you need any accommodations during the application or interview process, please contact us at staffing@unisity.tech. We are happy to provide reasonable accommodations to ensure equal access to all candidates.

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